Return and Warranty Policy

Return Policy

Talkietech.com assures your satisfaction by offering a 15-day money back guarantee or exchange on all our products (except opened CD/software), as long as the item is returned in "new" condition and it is returned within 15 days from the date the item is received. An item is considered "new" if the item has never been used, installed and it is in the same condition as it was received from Talkietech.com. The item must be returned in the original packaging and must not have scratches, dings, dents or show signs of usage. Returned items that are not considered "new," show signs of wear, or items that do not include the original packaging, will be denied and the refund will not be issued. Talkietech.com will send an e-mail to the customer, detailing the reason for denial, if a return is declined, and the customer will be charged an additional $3.95 for shipping back the item. Shipping and handling charges are not refundable.

All orders will be subject to a 15% Restocking Fee unless the item is considered defective.

Please note that we do not offer refunds or exchanges on opened CDs or software, which are exempt from this return policy.

The customer is responsible for all shipping costs related to returning the item back to Talkietech.com, located in Los Angeles, California. We recommend that customers use a traceable service when returning an item, such as UPS, DHL, USPS (with delivery confirmation), or FedEx. Talkietech.com is not responsible for packages lost by the shipping carrier used to return the item.

For instructions on returning an item under Talkietech.com's Return Policy, please refer to our FAQ section.

Warranty Policy

General Products Warranty:

All non-OEM, after-market products offered by Talkietech.com, except batteries, are accompanied with a 1-year limited warranty. Aftermarket products are defined as products not manufactured by the Original Equipment Manufacturer, which are labeled as OEM on the description of the product. If you are having problems identifying OEM versus aftermarket products, please contact Customer Service at customerservice@talkietech.com for assistance. The 1-year limited warranty offered by Talkietech.com applies to non-OEM items that fail to function due to a manufacturer defect in workmanship or materials. The warranty does not apply to products that have been damaged due to customer negligence or abuse, and including but not limited to: misuse, abuse, damages caused by accident, operating the product outside the permitted or intended uses described by Talkietech.com, flood, fire, earthquakes or other external causes, or modifications made outside the guidelines provided by Talkietech.com. Please note that installation of any aftermarket products offered by Talkietech.com is at your own risk. Talkietech.com takes no responsibility for damages caused by misuse or general use of our products.

If your item meets the aforementioned conditions outlined under Talkietech.com's Warranty Policy, Talkietech.com will replace your item with a similar or comparable item, under its discretion. Items that are returned but do not meet the requirements above, will be rejected and its ownership will be forfeited to Talkietech.com.

Batteries:

All OEM and aftermarket batteries offered  by Talkietech.com, come with a 30-day warranty from the day the item is received. The 30-day warranty applies to batteries that fail to function due to a manufacturer defect in workmanship or materials, but does not include damages caused by the customer, water, misuse, abuse, fire or other factors due to customer negligence. Talkietech.com recommends that customers charge their batteries for a full 12 hours or according to their phone manufacturer's recommendation before use.

OEM Products:

Talkietech.com sells a large number of OEM (Original Equipment Manufacturer) products. These items can be identified by the "OEM" label in the product's title or description. Items that are Original Equipment Manufacturer, such as those manufactured by Motorola, Samsung, LG, etc, are covered by the original manufacturer and not Talkietech.com. Please refer to the original manufacturer's website for support on OEM items. If you need help contacting a particular manufacturer, contact Customer Service at customerservice@talkietech.com.

For instructions on returning an item under Talkietech.com's Warranty Policy, please refer to our FAQ section.

Return and Warranty Policies updated on 05-20-2011.